BeneLynk's Veteran Lynk solution uses custom-developed algorithms to identify members likely to be Veterans and conduct human-to-human outreach to verify their service and understand their use of VA Healthcare. We then secure written authorization to retrieve the Veteran’s medical records from the VA and deliver them to their Medicare Advantage plan.
Join Kacey Serrano, Director of Medicare Stars and Risk Adjustment at Arkansas Blue Cross Blue Shield, as she speaks about the efficacy of this solution at Arkansas BCBS, and how they are using the information gathered from VA charts to improve care for their veteran members.